Effective date: July 2, 2026
Welcome to FrontDesk AI. These Terms & Conditions ("Terms") govern your use of the FrontDesk AI service ("Service"), operated by FrontDesk AI ("we," "us," or "our"). By subscribing to or using the Service, you agree to these Terms.
1. The Service
FrontDesk AI provides an AI-powered receptionist that answers, routes, and handles phone calls on behalf of your business in real time. The Service captures only the information needed to complete a caller's request — such as a message, contact detail, or appointment — and passes it along to you.
2. Acceptable Use
You agree to use the Service only for lawful business purposes. You may not use the Service to harass callers, transmit unlawful content, violate the rights of others, or attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service or its underlying systems. We may suspend or terminate accounts that violate this section.
3. Subscription & Billing
The Service is offered on a subscription basis. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. Prices and plan features may change; we will provide notice of material changes before they take effect.
4. Cancellation & Refunds
You may cancel your subscription at any time. Cancellation stops all future billing; you will retain access to the Service through the end of your current paid billing period. We do not provide refunds except in the case of a payment error, such as a double charge or being charged more than the correct amount. Verified payment errors will be refunded promptly.
5. Privacy & Confidentiality
FrontDesk AI processes phone calls in real time to answer, route, and handle caller requests on your behalf. We do not record or retain call audio or transcripts, and call data is not used to train third-party models. Only the information needed to complete a caller's request is passed along to your business. Caller data is never sold. Where required by law, callers may be notified that their call is being handled by an automated assistant.
6. Third-Party Providers
The Service relies on third-party providers for telephony, call processing, and data storage. Your use of the Service is also subject to the terms and policies of these providers. We are not responsible for the acts, omissions, or availability of third-party providers.
7. Caller Consent & Recording Notice
Depending on your location and the locations of your callers, applicable law may require that callers be notified that their call is being handled by an automated assistant. You are responsible for ensuring that your use of the Service complies with all applicable call-handling, consent, and disclosure laws in the jurisdictions where you and your callers are located.
8. Your Responsibilities
You are responsible for the accuracy of the information you provide, for how you use the information the Service passes to you, and for your compliance with all laws applicable to your business. If your business handles sensitive information — such as medical, legal, or financial data — you are responsible for determining whether the Service is appropriate for your use and for meeting any regulatory obligations that apply to you.
9. Disclaimer of Warranties
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will accurately capture or relay every caller request.
10. Limitation of Liability
To the fullest extent permitted by law, FrontDesk AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or business, arising out of or related to your use of the Service. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless FrontDesk AI and its operators from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, your violation of any law, or any claim brought by your callers or customers relating to your business.
12. Termination
We may suspend or terminate your access to the Service at any time if you violate these Terms or if we discontinue the Service. Upon termination, your right to use the Service ends immediately. Sections relating to privacy, disclaimers, limitation of liability, and indemnification survive termination.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the effective date above and provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in California.
15. Contact
Questions about these Terms can be directed to matthewmilan456@gmail.com.